INDEX was engaged to manage the application development of a major retail industry organisation’s Salesforce platform. The organisation is a keen adopter of technology, so achieving enhanced business outcomes through innovative utilisation of the platform was of paramount importance.
INDEX conducted a complete review of the current platform and integration points, followed by recommendations to maximise functionality and the implementation of those recommendations.
During the review, our team saw the opportunity to provide and manage the current backlog of system configuration and development requirements. We recommended an agile build-as-you-go approach where system functionality was delivered via an ongoing arrangement, in tandem with the company’s needs and growing ability to leverage the platform and feature set.
Over the duration of this consultancy, INDEX delivered key functionalities when needed, and provided second and third level application support.