INDEX is working with the Australian Financial Security Authority (AFSA), and is providing services to ensure that the goals of the department’s service continuity strategy are being met. We advise AFSA on strategy, process and plans, ensuring that effective procedures are developed, implemented and maintained to appropriate standards. This includes drafting ITIL service management policies and guidelines, ultimately delivering ICT governance documentation, suite standard operating procedures and work instructions for the Division.
INDEX is also providing advisory Web and Java Development Services to AFSA. After being successfully appointed to the Digital Transformation Agency’s (DTA) panel of preferred providers, our consultants have been involved in a number of Web Projects at AFSA, including open access for business to government with over 2000 instances of financial and regulatory web data for the nation. INDEX is also engaged in a Java rebuild to upgrade the department’s personal insolvency case management system which has been required due to recent regulatory changes that have gone through parliament.