Seamless Application Support Fuels ANZ Healthcare Spin-Off

Multinational Organisation

Scope / Challenge

Our client sought to out a establish a new, independent entity in the healthcare space.

A project of significant proportions, this spin-off presented a complex challenge, requiring seamless application support for the newly-formed organisation. A diverse application landscape, encompassing both legacy systems and modern technologies, demanded a multifaceted approach.

Solution

To navigate this challenge, INDEX assembled a dedicated delivery team of 10, possessing a distinct strength in their unique blend of expertise. The consultants possessed a deep understanding of both legacy systems (IBM Mainframe Z/OS, COBOL, CICS, DB2) and modern technologies (SAP BusinessObjects, Report Development, User Administration). This versatility enabled effective support in a wide range of functions, including:

• Pricing and data extraction on the mainframe
• Reporting functionalities (both mainframe and BusinessObjects)
• User access management
• End-user support

INDEX Delivery

The team prioritised strong analytical skills and a collaborative approach. This enabled them to work closely with business users to understand their specific requirements, analyse processes, and troubleshoot problems efficiently.

The team’s commitment and expertise yielded significant results for the spin-off:

• Smooth Application Transition: By meticulously migrating and stabilising existing applications while simultaneously deploying new healthcare-specific systems, the team ensured a seamless transition for the new entity.
• Enhanced Operational Efficiency: Minimised downtime and streamlined workflows facilitated by efficient application support led to improved operational efficiency for the healthcare organisation.
• Improved User Experience: User-friendly application support and dedicated end-user support empowered healthcare staff, boosting productivity through intuitive workflows.
• Minimised Disruption: The team’s local presence and focus on clear communication minimised disruptions during the spin-off process, ensuring a smooth transition for the new organisation.

The team’s success can be attributed to several key factors:

• Skills Framework for the Information Age (SFIA) Alignment: Adherence to SFIA standards ensured a standardised and measurable skillset across the team. This guaranteed a high level of competency and expertise in handling diverse application landscapes.
• ISO 9001 Quality Management: The team’s commitment to ISO 9001 principles ensured a focus on quality throughout the project lifecycle. This included continuous monitoring, improvement processes, and a dedication to meeting defined standards.
• Local Onshore Resourcing: Leveraging local resources fostered a deep understanding of the Australian market and regulatory environment. This facilitated a smooth application transition tailored to the specific needs of the new healthcare entity.

Outcome

The success of the project is testament to the critical role a well-equipped and collaborative application support team can play in complex business transformations. By aligning with industry frameworks, leveraging local resources, and fostering a commitment to quality, the team paved the way for a successful healthcare spin-off entity, empowering the new organisation to deliver exceptional care.

Sustainability

As part of the global Outsourcing Inc group of 80+ companies in 22 countries, INDEX is member of the UN Global Compact, and actively support its Sustainable Development Goals (SDGs). We report regularly on our achievements against the SDGs and invest a percentage of our annual profit in carbon reduction initiatives. Specifically, INDEX’s focus on onshore resourcing fosters economic growth within Australia, aligning with our values against the UN SDG for Decent Work and Economic Growth.

INDEX demonstrates its commitment to broader sustainability through various initiatives. At the commencement of each new engagement, INDEX donates 40 meals to Foodbank Australia. Our support for Foodbank and environmental causes resonates with the UN SDGs, highlighting our dedication to social responsibility. Ultimately, by providing the right resources, promoting local talent, and aligning with the UN SDGs, INDEX Consultants helps Melbourne Airport achieve operational efficiency, social good, and environmental responsibility.