Enterprise · AXELOS

Information Technology Infrastructure Library

ITIL Foundation validates knowledge of IT service management principles and practices using the ITIL framework. It is required or preferred in the majority of IT service management, operations, and ITSM platform roles across government…

ITIL
Vendor
AXELOS
Level
Foundation
Exam cost
$400 – $600 AUD (approx)
Salary range
$90k – $140k

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ITIL Foundation validates knowledge of IT service management principles and practices using the ITIL framework. It is required or preferred in the majority of IT service management, operations, and ITSM platform roles across government and enterprise — particularly in environments running ServiceNow, Jira Service Management, or similar tooling.

What is on the ITIL exam?

  • ITIL Guiding Principles
  • Service Value System and Chain
  • Service Management Practices
  • Incident and Problem Management
  • Change Enablement
  • Service Desk and IT Asset Management

What salary could I earn?

Position
Salary
Day Rate
ITSM Analyst
$85k – $110k
$515 – $670/day
Service Delivery Manager
$110k – $145k
$675 – $895/day
Senior ITSM Manager
$135k – $170k
$850 – $1,075/day

More salary data at clicks.com.au.

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