Privacy Policy

Collection of personal and sensitive information

Your personal information may be collected when you deal with us by mail, telephone, fax, email or social media, or when you submit your details via our website or a job board.

We only want you to give us personal information that is relevant to the engagement you are applying for, or that you want us to use in finding you a future engagement. The kinds of personal information we would collect might include:

• Your employment preferences
• Contact details
• Employment history
• Education, qualifications and certifications
• Professional memberships, associations and affiliations with relevant industry bodies or organisations
• Awards, recognition and special achievements
• Referee details
• Relevant volunteer or unpaid work
• Other information that will help us match you to suitable job opportunities
• If we place you into a job — your banking, tax and superannuation details

Personal and sensitive information may also be collected when:

• We receive results of inquiries we make, with your permission, of your former employers, work colleagues, professional associations or registration body
• We receive the results of any competency, psychometric or medical assessment
• We receive feedback on your performance
• We receive any complaint from or about you in the workplace
• We receive any information about a workplace accident in which you are involved
• We receive any information about an insurance investigation, litigation, registration or professional disciplinary matter, criminal matter, inquest or inquiry in which you are involved
• You provide us with any additional information about yourself

Your information may be used in connection with:

• Your actual or possible placement in an engagement
• Our assessment of your ongoing performance and prospects
• Any test or assessment (including medical tests and assessments) that you might be required to undergo
• Our (or our client's) identification of your training needs
• Any workplace rehabilitation
• Our management of any complaint, investigation or inquiry in which you are involved
• Any insurance claim or proposal that requires disclosure of your personal or sensitive information

Your information may be disclosed to:

• Your potential and actual employers
• Referees
• Our associated companies and subsidiaries
• Our insurers, and a Workers Compensation body, in the event you are involved in a workplace accident or injury that results in a claim
• Medical professionals, facilities or health authorities where a medical assessment is required as part of placing you into a job, or where a workplace injury requires medical attention
• Financial institutions, superannuation and managed funds organisations, and their advisers, if we place you into an engagement
• Other organisations involved in our normal business practices, including our agents and consultants
• Any person with a lawful entitlement to obtain the information

We may also disclose information to companies we partner with to provide probity and assessment services where this is required as part of placing you into an engagement — for example, validation of your right to work in Australia, credentials and qualifications checks, psychometric assessments, skills testing, criminal background checking, or health, wellness and drug screening.

This may include third parties involved in providing, managing or administering INDEX's services — for example our marketing consultancy, or the organisation we outsource a component of our administrative support function to, which has employees in the Philippines. Any recipients of information outside INDEX are bound by obligations of confidentiality to us and compliance with the Australian Privacy Principles (APP).

Third-party services and cookies

We use a variety of services hosted by third parties, such as Google Analytics. These services may collect information sent by your browser as part of a web page request, such as cookies or your IP address. By using index.com.au, you consent to the processing of data by these third parties in accordance with their privacy policies.

A cookie is a small file placed on your device that helps analyse web traffic and lets a web application respond to you as an individual, tailoring its operation to your preferences. We use traffic-log cookies (such as Google Analytics) to identify which pages are being used, which helps us analyse traffic and improve the website. We only use this information for statistical analysis. We also use Google cookies for remarketing to advertise online.

How our remarketing activity affects you

When you visit our website or campaign sites, our web server will drop a cookie on your browser. If you then visit another website that is part of the Google network, or perform a relevant search, you may be served our ad. The remarketing cookie is valid for a minimum of 30 days. You can remove it by deleting your browsing history and clearing your cookies through your browser's tools or settings.

You can choose to accept or decline cookies. Most browsers automatically accept them, but you can usually modify your browser setting to decline them if you prefer — though this may prevent you from taking full advantage of the website. You can opt out of Google's use of cookies via Google's Ad Settings, or opt out of third-party vendors' use of cookies via the Network Advertising Initiative opt-out page.