Capability

Programs delivered. Not just managed.

INDEX Project Services places program directors, project managers, PMO leads, and business analysts who have delivered complex technology programs in regulated environments.

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PRINCE2
SAFe · MSP
Overview

What we do in Project Services

Delivery leadership, program governance, PMO capability, and business analysis for complex technology programs. Our Project Services practitioners span the full methodology spectrum — Agile, SAFe, PRINCE2, MSP, and hybrid approaches — and bring direct experience in government, health, and enterprise program environments.

What We Do

What we deliver.

Program Delivery Leadership

Senior program directors and delivery leads who take accountability for complex technology program outcomes — not just management.

PMO Setup & Governance

Establish or uplift Program Management Offices with fit-for-purpose governance, reporting, and delivery assurance frameworks.

Business Analysis

Business analysts who bridge stakeholder requirements and technical delivery — from current-state mapping through to acceptance criteria.

Program Recovery

Diagnose what's going wrong in troubled programs and re-establish delivery momentum — with honesty about what's salvageable and what isn't.

Agile & Hybrid Delivery

Practitioners fluent in Agile, SAFe, PRINCE2, MSP, and hybrid approaches who go with what fits the environment.

Stakeholder Engagement

Senior practitioners who manage executive relationships, steering committees, and cross-agency coordination in complex delivery environments.

Our Approach

Our approach to project engagements

How we engage — grounded in delivery experience across regulated, high-stakes environments.

01

Understand the program, not just the plan

Before we touch a Gantt chart or governance framework, we understand what the program is actually trying to achieve and what's making it hard.

02

Set up governance that actually works

PMO frameworks, reporting cadences, and decision-making structures are designed for the specific program — not copied from a template.

03

Maintain honest delivery visibility

We give executives and steering committees a clear, accurate picture of delivery status — including when something is in trouble.

04

Navigate complexity with experience

Our senior practitioners have delivered complex technology programs before. They bring that experience to your environment, not a generic methodology playbook.

Outcomes

What good work delivers.

PMO
Stood up fast
Agile
& hybrid delivery
Recovery
Troubled programs
Exec
Grade governance
Case Study · Federal Government

Transformation and Agile Coaching

INDEX embedded transformation and agile coaching expertise within a federal human services agency to lift delivery maturity and modern ways of working.

Read the case study
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    FAQ

    Questions, answered.

    Still wondering whether INDEX is the right fit? Start here, or give us a call.

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    What project roles does INDEX place?
    Project Managers, Program Managers, Senior Program Leaders, PMO Analysts, Business Analysts, and Delivery Leads at all seniority levels.
    Do you offer programme delivery advisory as well as staffing?
    Yes. We advise on program governance, delivery methodology, and PMO setup — not just resource supply.
    Our program is in trouble — can INDEX help?
    Program recovery is work we do regularly. Call us on 1300 4 INDEX for an initial conversation.
    Do you work with Agile as well as traditional delivery?
    Yes — Agile, SAFe, PRINCE2, MSP, and hybrid approaches. We go with what fits the environment.
    Do your project resources hold clearances?
    Many of our Project Services practitioners hold active Baseline or NV1 clearances. Availability varies — contact us.