INDEX Certifications Information Technology Infrastructure Library (ITIL)

Information Technology Infrastructure Library (ITIL)

What is the ITIL Certification?

The ITIL (Information Technology Infrastructure Library) certification is a globally recognised qualification for IT service management. ITIL provides a set of best practices for delivering IT services efficiently and effectively. The certification is designed to help professionals improve their understanding of IT service management and how to apply it within an organisation to enhance service delivery and customer satisfaction.

How much does the ITIL Certification exam cost?

The cost of the ITIL certification exam in Australia can vary depending on the level of certification and the training provider. Generally, the cost for the ITIL Foundation exam is around AUD $400 – $600 AUD. Higher-level exams, such as ITIL Practitioner, Intermediate, Expert, and Master, can cost significantly more, ranging from $600 – $2,000 AUD.

What is on the ITIL exam?

The content of the ITIL exam depends on the level of certification:

  • ITIL Foundation: Covers the basics of ITIL, including key concepts, terminology, the ITIL service lifecycle, and the five core volumes: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
  • ITIL Practitioner: Focuses on how to adopt and adapt ITIL in practice, emphasising the Continual Service Improvement approach.
  • ITIL Intermediate: Divided into Service Lifecycle modules (such as Service Strategy, Service Design, etc.) and Service Capability modules (such as Operational Support and Analysis, Planning, Protection and Optimisation, etc.).
  • ITIL Expert: Requires a comprehensive understanding of the ITIL framework and advanced concepts.
  • ITIL Master: Involves demonstrating extensive practical experience and knowledge of ITIL in real-world scenarios.

How and where do I get ITIL certified?

To get ITIL certified in Australia, follow these steps:

  1. Choose a Certification Level: Determine the level of ITIL certification you want to pursue.
  2. Select a Training Provider: Enrol in an accredited training course. Many providers offer online, classroom, and blended learning options. Some well-known providers include AXELOS, PeopleCert, and various local training institutions.
  3. Complete the Training: Attend the training sessions and complete any required coursework.
  4. Sit for the Exam: Exams can be taken online or at authorised testing centres. Ensure you book your exam through an accredited provider.
  5. Receive Your Certification: Upon passing the exam, you will receive your ITIL certification.

What salary could I earn with a ITIL Certification?

The salary you can earn with an ITIL certification in Australia varies based on your job role, level of certification, experience, and location. On average:

  • ITIL Foundation: IT service management professionals can expect to earn between $70,000 – $100,000 AUD per year.
  • ITIL Intermediate and Practitioner: Salaries range from $90,000 – $130,000 AUD annually.
  • ITIL Expert and Master: High-level ITIL certified professionals can earn upwards of $130,000 AUD, with some roles exceeding $150,000 AUD per year.

Having an ITIL certification can significantly enhance your career prospects and earning potential in the IT service management field.

Position Salary Rate
IT Manager $170,000 / annum $1,300 / day
Program Manager $170,000 / annum $1,200 / day
Service Delivery Manager $148,300 / annum $920 / day
More salary data at

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