Business Analysts – Cyber Security Division 

June 17, 2024

Scope / Challenge

Our client, a Federal Government agency, faced evolving digital threats and sought to transform its security posture to align with emerging technologies. They also needed to improve secure digital access for customers and streamline business processes for efficient service delivery. 


INDEX consultants provided comprehensive advisory and architecture services to support the organisation’s Cyber Security Division and Infrastructure Transformation program. This included: 

 Cybersecurity Transformation: 

  • Business analysis to support the deployment of Huntsman, a security information and event management (SIEM) tool. 
  • Policy and strategy development for secure digital customer access. 

Digital Service Transformation:  

  • Process optimisation and platform transformation to deliver end-to-end digital services. 
  • Implementation of digital channels for independent customer interactions. 

Infrastructure Transformation Program: 

As a member of the organisation’s ICT Services Panel, INDEX played a critical role in deploying their specialised Infrastructure Transformation program: 

  • High-level strategic guidance for shaping the technology solution. 
  • Leading the technology architecture and strategy function. 
  • Bridging the gap between program and ICT architecture. 
  • Developing transition strategies and plans. 
  • Managing architectural program risks. 
  • Facilitating collaboration among internal/external stakeholders, vendors, and the internal technology team. 
  • Identifying and mitigating program risks and issues. 


Through INDEX’s long-term partnership with the client, strong relationships were fostered with stakeholders across various programs and locations. Our expertise in cybersecurity, digital service transformation, and program management helped the organisation achieve its strategic objectives, enhancing security posture, improving customer experience, and optimising service delivery through digital channels. 

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